Appellate Court Performance Measures

Appellate courts have long sought a set of balanced and realistic administrative performance measures that can be readily implemented and used by the courts’ leaders and managers. The six Appellate CourTools performance measures were designed by the National Center for State Courts to meet the unfulfilled need for a well-targeted set of indicators on how well appellate courts handle cases, treat participants in the legal process, and engage employees.

Measuring court performance can be a challenge. Understanding the steps involved in performance measurement can make the task easier and more likely to succeed. The Appellate CourTools support the effort to improve court performance by:

  • Clarifying performance goals
  • Outlining a measurement plan
  • Documenting success

Overview Brochure Appellate CourTools Overview Brochure PDF
   Implementing Appellate CourTools Implementing Appellate CourTools PDF  
   Measuring Appellate Court Performance Measuring Appellate Court Performance PDF  
M1: Quality of Services Survey Appellate CourTools Quality of Services Survey PDF Appellate CourTools Quality of Services Survey Excel
M2: Time to Disposition Appellate CourTools Time to Disposition PDF Appellate CourTools Time to Disposition Excel
M3: Clearance Rates Appellate CourTools Clearance Rates PDF Appellate CourTools Clearance Rates Excel
M4: Age of Active Pending Caseload Appellate CourTools Active Pending Caseload PDF Appellate CourTools Active Pending Caseload Excel
M5: Court Employee Satisfaction Appellate CourTools Court Employee Satisfaction PDF Appellate CourTools Court Employee Satisfaction Excel
M6: Reliability and Integrity of Case Files Appellate CourTools Reliability and Integrity of Case Files PDF Appellate CourTools Reliability and Integrity of Case Files Excel