Appellate Court Performance Measures

Appellate courts have long sought a set of balanced and realistic administrative performance measures that can be readily implemented and used by the courts’ leaders and managers. The six Appellate CourTools performance measures were designed by the National Center for State Courts to meet the unfulfilled need for a well-targeted set of indicators on how well appellate courts handle cases, treat participants in the legal process, and engage employees.

Measuring court performance can be a challenge. Understanding the steps involved in performance measurement can make the task easier and more likely to succeed. The Appellate CourTools support the effort to improve court performance by:

  • Clarifying performance goals
  • Outlining a measurement plan
  • Documenting success
Overview Brochure Appellate CourTools Overview Brochure PDF 
  Implementing Appellate CourToolsImplementing Appellate CourTools PDF 
  Measuring Appellate Court PerformanceMeasuring Appellate Court Performance PDF 
M1: Quality of Services SurveyAppellate CourTools Quality of Services Survey PDFAppellate CourTools Quality of Services Survey Excel
M2: Time to DispositionAppellate CourTools Time to Disposition PDFAppellate CourTools Time to Disposition Excel
M3: Clearance RatesAppellate CourTools Clearance Rates PDFAppellate CourTools Clearance Rates Excel
M4: Age of Active Pending CaseloadAppellate CourTools Active Pending Caseload PDFAppellate CourTools Active Pending Caseload Excel
M5: Court Employee SatisfactionAppellate CourTools Court Employee Satisfaction PDFAppellate CourTools Court Employee Satisfaction Excel
M6: Reliability and Integrity of Case FilesAppellate CourTools Reliability and Integrity of Case Files PDFAppellate CourTools Reliability and Integrity of Case Files Excel